Terms and conditions
First and for most Scenic Property Services and its Team Members would like to thank you for booking with us. We understand how important this vacation is for you and your family, for which we take great pride in providing you the best customer service in the industry which comes with our years of experience and dedication. In the time that is left before your visit to your” home away from home” in the sunny State of Florida we ask that you take some time to read our terms and conditions which will answer any unanswered queries you might have.
RESERVATION PROCEDURE
A clean fee will be charged for any stay. A minimum of 7 nights is required for any periods covering Good Friday, Easter Monday, Christmas Day, Boxing Day (December 26th) or New Year’s Day.
Every property is inspected prior to check-in and after check-out and you may be billed if uncommon cleaning is required. If you would like any supplementary cleans during your stay, you may contact us to schedule this at an additional cost.
PAYMENT PROCEDURE
At the time of the reservation 20% of the total cost of your reservation will be requested. Balance is to be paid in full 45 days prior to arrival. This will automatically be taken from the Credit card we have on file, unless we are advised of alternative payment method before your balance is due. Upon receipt of full payment, directions and key instructions will be given.
To book on line you must have a valid credit card (Visa, Master Card, and Discover).
CANCELLATION POLICY
If you should have to cancel your reservation, please notify us in writing immediately via email or post. A credit card number will be requested at the time of booking, and failure to cancel in writing may result in the initial deposit or final payment being charged to the credit card.
If payment was made via check or wire, a refund in the form of a check will be issued. All cancellations are subject to a $50 administration charge. Written notification received more or up to 45 days in advance, 100% will be refunded.
Written notification received 45 – 30 days in advance, 15% of the total amount will be retained as cancellation penalty, remainder amount will be refunded.
Written notification received 29 – 15 days in advance, 50% of the total amount will be retained as cancellation penalty, remainder amount will be refunded.
Cancellations made 15-0 days in advance of arrival, 100% of the total amount will be retained as cancellation penalty.
CHANGING A BOOKING
Scenic reserves the right to move a booking to a home of equal standard or better at no extra cost.
Scenic, acting on behalf of the homeowner, reserves the right to cancel an agreement at any time prior to guest checking into property. In this event, the guest will be refunded all monies paid and neither Scenic nor the owner of the property will be liable for any damages incurred as a result of the cancellation. The guest will be offered a move to an alternative vacation home, at no extra cost. This is highly unusual and would require extraordinary circumstances from the homeowner.
CHECK-IN/CHECK-OUT
Check in Procedure:
Check in time is at 4:00 pm. By law it is necessary for you to register with us prior to your arrival, these documents will be sent to you once your balance has been paid in full. Once returned to us we will issue the check in details, such as the key code for the home and other pertinent information that you will need. It is Florida State Law that all rental homes must have a completed registration for each short term rental, without this completed document we will not issue the check in instructions and you with forfeit any monies paid.
Check out Procedure:
On the day of your Departure, check out time is 10:00 am. Please adhere to this policy as it’s imperative to allow sufficient cleaning time for our next guests. Failure to so will incur a charge on your account. Late check out from 10am to 12pm will result in a $75 dollar charge and after 12pm you will be charged one full day’s rental.
CLEAN FEE
The cleaning fee which is added to all reservations is the departure clean to ensure the home is cleaned and ready for next guest arrival. Should you find any cleaning issues upon your arrival, please call or email Scenic Property Services and someone will assist you?
Pre-Arrival Inspection:
Prior to each guest’s arrival, a home inspection is performed to ensure the home is neat and tidy, with major appliances and utilities in functioning order. Any maintenance items found to be in need of repair or not functioning properly will be scheduled for a maintenance work order by our team. While we attempt to rectify these issues prior to your arrival, it is not always possible, and the work order will be scheduled for completion after your stay. If the guest wishes to report something regarding the home please call us to schedule a work order.
DEPOSIT WAIVER
A Property Damage Protection fee is charged to all reservations. This non-refundable fee covers accidental damages or breakage that may be caused to the property or its contents during the guests stay. Any damages or breakage must be reported to Scenic Property Services at the guest’s earliest convenience, and before the guest vacates the villa on the departure date. At no time should any of the inventory items be removed from the villa. If there are missing items or damages caused intentionally, or due to neglect, you, the guest will still be responsible for these and your credit card on file will be charged to cover these additional expenses.
We reserve the right to charge your credit card to cover vandalism, intentional damage or missing items. We reserve the right to pursue a quest for recompense for any and all damages caused (not accidental), within 14 days of being served notice of same.
COMPLAINTS
Be assured that any concerns brought to our attention during the time of your stay will receive our highest attention. Scenic Property Services ensures any issues or concerns that should arise during your stay will be addressed within 24 hours of being reported. In order to ensure this please report any issues at the earliest available opportunity. This will enable us to resolve any matters to your utmost satisfaction.
WEATHER
Force Majeure means that we will not be held responsible for unforeseen circumstances that are out of our control, such as adverse weather conditions, terrorist activity or any natural disasters. In this instance, no compensation will be paid.
AMENITIES
Seasonal Pool Heat Fee
*Pool heat is offered and recommended from October to May*
The swimming pool at the rental property can be heated during the rental period at an additional cost of $30 to $40 per day, plus applicable tax of 11-13.5%. It is recommended that you contact Scenic Property services prior to arrival date to request pool heating, information letter, and pay for service. Same day turn on service can result in a few chilly days in the pool.
Pool heaters are set to temps from 85 to 88 degrees depending upon the capability of equipment, and run with the pool pump equipment to circulate the warmed water; pool pumps are set to run 8-10 hours per day, turning off at night and back on again the following morning. No requests for increase in temperature will be entertained. Pool heaters may take up to 48 hours to reach maximum temperatures, depending on outside temperatures.
PLEASE NOTE: IF THE OUTDOOR TEMPERATURE DROPS BELOW 55º, THE POOL HEATER WILL SHUT OFF AND WILL NOT COME ON AGAIN UNTIL TEMPERATURE RISES. THIS IS A SAFETY FEATURE AND CANNOT BE OVERRIDDEN.
Some rental properties have a pool blanket (a blue plastic cover) provided by the property owner. The guests may place this insulating blanket over the pool at night to assist in heat retention. Pool blankets must be removed PRIOR to using the swimming pool. The blanket can be rolled up on the holder, if provided, or neatly folded or rolled for storage on the pool deck. Please do not leave the pool blanket outside the screen enclosure or in pool spa.
PLEASE NOTE: NOT ALL HOMES HAVE POOL BLANKETS. THESE BLANKETS ARE PURCHASED BY THE OWNERS. SCENIC PROPERTY SERVICES DOES NOT RENT OR CARRY EXTRA BLANKETS.
The guest understands that the pool equipment is to be handled by professional technicians only and is strictly “hands off” to the guests. The guests may not adjust the pool pump, timers, heater, turn levers or push buttons on any pool equipment.
Swimming pools and spa amenities are checked on a regular basis. Every effort is made to have them in good working order. Guests choose to use these amenities at their own risk.
PEST CONTROL
Florida has a sub-tropical climate that comes with its own challenges regarding unwanted pests, both inside and outside the rental property. On the property owner’s behalf, Scenic Property Services contracts licensed pest control professionals to perform services on a monthly basis. From time to time, additional service may be required; the guest is to notify Scenic Property Services at the earliest convenience, so service may be scheduled. If pest problem is found to be caused by the guest’s negligence, any costs incurred for additional pest control and/or cleaning may be passed on to the guest.
MAXIMUM OCCUPANCY
These are only guidelines to maximum capacities as not all homes will have a sleeper sofa or pull out bed, please check the individual property descriptions for details on actual capacities.
3 bedrooms sleeps maximum of 6
4 bedrooms sleeps maximum of 8
5 bedrooms sleeps maximum of 10
6 bedrooms sleeps maximum of 12
7 bedrooms sleeps maximum of 14
HOUSEHOLD SUPPLIES AND FURNISHINGS
The rental home will have an initial supply of Toilet rolls (1 per bathroom) and 2 trash bags. The home will be fully furnished with Kitchenware, bath towels and bed linens on all beds.
Your rental home will be cleaned and serviced prior to arrival. Additional cleaning and linen services are available; please contact our office for services and pricing.
PET POLICY
No pets accepted in most homes. If the home reserved is pet friendly, the guest will be required to pay an additional and non-refundable Pet Fee in the amount of $150.00, per pet, limit of 2 pets.
The guest understands a penalty of $500.00 will be charged to their credit card on file, if pets are found in the property without prior approval and in a NON Pet-friendly property.
NO SMOKING POLICY
All accommodations provided are NON-SMOKING. If this is not adhered to, a $500 fine will apply.
MAIL DELIVERY
Please do not have mail delivered to our homes without being there to receive it , we cannot take responsibility for any mail or packages left on the doorstep and the majority of our homes have always been rental homes and therefore do not have mail boxes set up, community or individually.
Please ask for additional information if you need to have something delivered during your stay.
PARKING RESTRICTIONS
Please note that most, if not all, of our communities enforce a strict parking policy. Only 2 vehicles are allowed per property to be parked on the driveway. On-street parking is prohibited and may result in your vehicle being towed, at your expense. Please review your community’s policies or inquire prior to arrival.
Please note that larger vehicles, such as RVs, boats or trailers, are not permitted to be parked in any community. It is the responsibility of the vehicle owner to find suitable parking facilities for any nonpermitted vehicle they bring with them. Neither Scenic, nor the owner of the property, will be held responsible for any vehicle that gets towed or asked to be removed due to its size & any costs incurred to park will be at the vehicle owners’ expense.